Licensing Problem

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TRKuser001
Posts: 14
Joined: Sun Jun 20, 2010 11:35 pm

Licensing Problem

Post by TRKuser001 » Fri Dec 06, 2013 12:52 am

I have a license for TRK Monster Edition but I have to re-enter my license every time I run the program. When the program starts the window that says "Please wait... Logging in..." comes up. But when that goes away it either says "Trial is over" on the top bar or "Full version allows to increase upload up to 10.000%" in red on the Advanced tab. Either way the license is not being recognized. So then I go to Help->Enter License Key and re-enter my license. It checks again and now says Congratulations! Thanks for using Torrent Ratio Keeper! and it goes back to fully licensed.

It is fine after that and I can run it normally until I restart my computer. So this is mostly annoying more than anything.

I just checked it again and was able to run the program a couple times before having to enter my license key again. But then it still goes back to Trial is over or Full version allows... at various times.

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Re: Licensing Problem

Post by administrator » Tue Dec 10, 2013 6:33 am

Hello,

Send your license key to admin@torrentratiokeeper.com please. We will check it.
Do you have constant internet connection?

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